Frequently Asked Questions

Requests for dietary modifications, such as gluten-free, nut-free, or dairy-free options, will be politely declined due to the time constraints on our onboard kitchen team. Our menu will always include at least one vegetarian option. However, we cannot guarantee the absence of specific products or ingredients (e.g., halal, nuts, gluten, dairy) in our food and we explicitly accept no liability in this regard. If you have serious food allergies, please make your own decisions when selecting meals. Our staff’s comments are only meant to assist you in making an informed decision.

No. We strictly do not permit any BYO food on board, unless mentioned in the inclusions of select packages.

We offer lunch and dinner cruise packages with and without drinks. However, these packages are applicable to group bookings of 10+ guests. Please refer to the inclusions of the cruise package you choose for more specific information.

We do not offer tea or coffee on board.

No. BYO drinks (both soft drinks and liquor) are strictly prohibited. Beverages can be purchased on board from our fully licensed bar.

Yes. The Clearview has two air-conditioned levels.

The Clearview offers restaurant-style seating and service. There will be reserved seats for all guests.

Regrettably, the Clearview does not offer wheelchair accessibility. However, with your consent, our crew is happy to aid passengers with limited mobility in boarding via the gangway or stairs. We do not assume any risk or liability regarding assistance with boarding. Guests must independently decide whether to access the vessel with crew assistance. Please note that onboard toilets are on the lower level and can be only accessed via stairs. We do not provide facilities for storing motorised wheelchairs or heavy/non-collapsible mobility devices onboard or at the wharf. When contacting our staff by phone or email, their comments are solely intended to assist you in making an informed decision regarding the vessel's suitability for your mobility needs. In the event that a guest is unable to access the vessel due to mobility limitations, a refund will only be provided for the guest and one accompanying carer.

Secure Parking offers two parking stations near King Street Wharf. The closest option is King Street Wharf Parking on Shelley Street. Another nearby option is 321 Kent Street, which is approximately a five-minute walk from King Street Wharf. For parking rates, please visit the Secure Parking website.

Guests are encouraged to dress smart. Please avoid beachwear, activewear, thongs, men’s singlets and similar attire on board. Stilettos are also discouraged. Please wear comfortable footwear.

Boarding time is when guests can begin boarding the cruise, while departure time is when the vessel leaves the wharf. Guests are free to board anytime between the boarding time and departure time.

Yes. Guests are free to take pictures and record videos during their time on board the cruise.

Yes, you are allowed to bring presents on board. Please note that if required, we reserve the right to inspect all packages prior to boarding for safety reasons.

The vessel capacity of the Clearview glass boat is 480 guests, but we limit our lunch and dinner cruises to 240 guests. The number of guests may vary for special event cruises on the harbour. Please refer to additional information of the respective cruise for further details.

Smoking indoors is not allowed. Guests can smoke outdoors, but are requested to be mindful of others as there is no designated smoking area.

Yes, phones and cell phones work inside the cruise. However, we recommend restricting phone conversations to the outer decks in the interest of all on board.

Our cruises typically operate in all weather conditions on Sydney Harbour, unless regulatory authorities impose restrictions.

Children are allowed on board our lunch and dinner cruises.

The guests are advised to arrive at the prescribed boarding time and carry their e-ticket (printed or soft copy) with them.

All of our crew members are fluent in English. Assistance in other languages is subject to the availability of crew members proficient in the requested language.

Yes. The Clearview is equipped with washroom facilities. Please note that the facilities are on a lower level and may be difficult to access for the differently-abled.

There is no specific season for our regular lunch and dinner cruises. All our regular cruises operate all year round.

Yes, The Clearview glass boat has two enclosed and fully air-conditioned levels, and an open Sky Deck.

We operate in all weather conditions on Sydney Harbour, unless restrictions are imposed by regulatory authorities not to operate.

Clearview cruises depart from King Street Wharf - 5

Your boarding pass is your e-ticket. You can either take a print at home or show a soft copy during boarding.

King Street Wharf is easily accessible from Circular Quay by train and buses. Closest train station is Wynyard.

Yes, cakes are allowed on board. Our crew will assist you with storing it until you're ready to cut it.

You can fill out our online enquiry form or call us at +61 2 8296 7353. We will tailor a package to suit your budget, occasion and event requirements.

Please check online for current offers. Alternatively, you could call our Reservations Team for current special offers for group bookings at +61 2 8296 7353. You can also fill out an online enquiry form to get a personalised quote.

You can tentatively make a large group booking with a 20% deposit. The full amount must be paid 21 days prior to the cruise date. Payments can be made in regular intervals or in one lump sum, whichever is more convenient for you. Final guest numbers can be confirmed up to 7 day before the cruise date.

When making the booking, please enter your promo code along with the number of tickets and your preferred date. Note that a limited number of seats are available for promo codes on specific days, so refer to the fare calendar for availability.

Please note that all of our promo codes are subject to availability, so there may not be seat availability for the given date. Before proceeding, please ensure the following:

• Cross check if the promo code you have entered matches the promo code on the promotional material.
• Check the validity period of the promo code and any blackout dates of the promotion.
• If all of the above are checked and the promo code still is not working, please call our Reservations team on (+612) 8296 7351. They will be able to verify if the cruise is running on the given day and if your promo code discount is available for that cruise.

To check availability for any of our experiences, simply click on the "Book Now" button on the page. This will direct you to the booking page where you can refer to the fare calendar and enter your desired date and the number of tickets you wish to purchase. Please note that the displayed price is dependent on the number of seats available. Therefore, if you check availability and return a few days later, the previously displayed price may not be guaranteed. The price listed online is the best available price across our business.

We offer a special price for children on our lunch and dinner cruise experiences.

Our online prices are discounted for all adults; we do not currently have special offers for pensioners or senior citizens.

Yes, children should be booked with a seat in order to ensure a secured space inside the boat for maximum comfort.

Upon booking, you will receive an email confirmation with e-ticket and tax invoice. The email will contain all additional information you may need for the cruise. If you wish to further confirm your booking with one of our Reservations Staff, please call +61 2 8296 7353.

Payment is required in full at the time of the reservation and can be done via credit cards for online bookings. We accept all major credit cards such as VISA, MasterCard and American Express.

You can choose to call our cruise consultants at +61 2 8296 7353 to book over the phone and pay via credit card. Or else, you can visit our office at King Street Wharf 5 to book and pay with cash. If you want to Book & Pay Later, call our cruise consultants, pay a deposit by credit card and pay the balance amount closer to the cruise date.

For guests who don't have a credit card, the best option is to visit our office at King Street Wharf 5 and pay with cash.

Please note that individual table reservations depend on the number of guests cruising on a particular day. Additionally, odd-numbered groups could be seated at shared tables, if the cruise is running full.

We accept various payment methods, including cash, cheque, and direct deposit. However, credit cards are only available for online bookings. If you prefer to pay by cash, you can visit our ticket office on King Street Wharf, Darling Harbour to make your booking. For payments via cheque or direct deposit, please ensure that it is completed at least 4 days prior to your cruise date.